Customer Satisfaction Survey - Q1 2024

Live 247 responses Created 2 Jan 2024

Survey Questions

Rating Stars

How would you rate our service?

Multiple Choice

How did you hear about us?

Text

Any suggestions for improvement?

NPS Score

Would you recommend us to a friend or colleague?

Live Respondent Preview

Amanah Retail Sdn Bhd

Help us improve our service

1. How would you rate our service?

2. How did you hear about us?

3. Any suggestions for improvement?

4. Would you recommend us? (0 = Not at all, 10 = Very likely)

Live Survey Results

Average Service Rating

4.2/5

+0.3 improvement from last quarter

Customer Acquisition Source

Net Promoter Score

68

Good score, industry average is 52

Detractors 12% Passives 20% Promoters 68%