Open Tickets
24
Pending Reply
8
Overdue
3
Resolved Today
15
All Tickets
| Ticket # | Subject | Priority | Status | SLA | Agent |
|---|---|---|---|---|---|
| #TK-7842 | Invoice discrepancy RM 1,240 | High | Open | 2h 15m left | Ahmad |
| #TK-7841 | New account setup request | Medium | Pending | 5h 42m left | Siti |
| #TK-7840 | Delivery delay order #MY-9271 | High | Open | 18m left | Ahmad |
| #TK-7839 | Product pricing enquiry | Low | Resolved | Completed | Kumar |
| #TK-7838 | Bulk order discount request | Medium | Pending | 9h 03m left | Ahmad |
| #TK-7837 | System login issue | Medium | Open | 4h 11m left | Siti |
#TK-7842
High Priority
Invoice discrepancy RM 1,240
Maju Jaya Construction Sdn Bhd
Encik Azman (Customer)
11:02 AM
Hi, we received invoice INV-2024-1178 for RM 8,740 but our purchase order was only for RM 7,500. Please check and correct this immediately as payment is due this Friday. Thank you.
Ahmad (Support Agent)
11:18 AM
Salam Encik Azman, thank you for reaching out. I have pulled up your order and can see the discrepancy already. Our accounts team is checking this right now. I will update you within the next 2 hours maximum.
Encik Azman (Customer)
11:25 AM
Ok thank you. Please escalate if needed, we do not want this payment delayed on our end.
INTERNAL NOTE
Customer is VIP account. Total spent RM 47,200 this year. Escalate to accounts manager directly. Do not let this go overdue.