Customer Complaint Tracker

Live dashboard updated 2 minutes ago

New Complaints

8

+2 from yesterday

In Progress

14

Average 4.2hr response time

Resolved Today

6

92% satisfaction rating

SLA Breaches

2

Requires urgent attention

New (8)

Ahmad Bin Rosli

Critical 47m left

Delivery Delay

Siti Aminah

High 1h 12m left

Product Quality

Raj Kumar

Medium 2h 05m left

Customer Service

In Progress (14)

Lim Mei Ling

High 3h 22m left

Wrong Item Delivered

Norhayati Bt Othman

Medium 4h 51m left

Refund Request

Tan Ah Kow

Low 7h 18m left

Product Enquiry

Escalated (3)

Muthu Samy

Critical 18m OVERDUE

Damaged Goods

Zainal Abidin

Critical 1h 07m OVERDUE

No Delivery Update

Resolved (6)

Fatimah Abdullah

Resolved 11:12 AM

Delivery Rescheduled

Chong Wei Keong

Resolved 09:47 AM

Refund Processed RM 128.00

Complaint Categories

Delivery Issues
35%
Product Quality
28%
Customer Service
22%
Other
15%

📌 Most complaints received between 10AM - 2PM daily. Prioritise delivery follow ups during peak hours.